Platform module · 04 · Connections — configured per organization
Meet your crew where they already look.
Nobody in the patch checks a dashboard on purpose. Alerts go to the inbox, the WhatsApp thread, or the Telegram group your people already live in — and the ones that matter can be answered right there, because a registered chat can ask the agent questions back.
The routing board
Flip a channel. Watch the route redraw.
This alert fans out to 2 channels. Registered WhatsApp numbers and Telegram chats can also ask the agent questions back.
What connects, and how
Standards first. Approval always.
Email, WhatsApp, Telegram
Your admin adds a channel in the app, sends a test, and sees a truthful result — delivered, simulated, or failed. Certification alerts fan out to every active channel; nothing is silently dropped.
Two-way where it counts
A WhatsApp number or Telegram chat your admin registered can text the agent a question — “what happened on 04-22 yesterday?” — and get an answer cited from your own records, in the same thread.
Your brain, in your Google Drive
One click creates your company's brain in your own Drive: a folder of plain, linked Markdown — every record, decision, and certification — kept current nightly. The connection can only ever see files it created itself. Your data, your cloud, no lock-in.
Folders that feed the journal
Share any Drive folder with the platform's reader and press one button — it finds what you shared. New and changed documents, PDFs included, join the journal every hour with duplicates recognized and skipped, and the agent can cite their own words. Un-share the folder and access ends that instant.
An inbox that remembers
Your organization gets its own address on the platform. Forward an invoice, a holdback email, a client letter — it lands as reviewable context in the journal, and invoices go to a review desk where a person approves before anything becomes real. Correspondence is memory too.
Google Calendar and Sheets, the boring way
A certification calendar feed subscribes straight into Google Calendar — ticket expiries land on the office calendar with one URL. Every CSV opens clean in Google Sheets. Standard formats, nothing to break.
The gate never moves
Internal alerts route automatically. Anything that would reach one of yourcustomers waits for a named person's approval — the platform's standing rule, held in code.
Founding organizations
Tell us where your crew actually talks.
Fifteen minutes — we'll map your channels on the call.